A Research Study On Service Encounters - 1567 Words

Service Encounters The interactions between various people can help explain social and cultural differences, which overall allow us to gather information on the wide expanse of ideologies that people from different economic and ethnic backgrounds hold and believe. Throughout this research project I was able to build off of what I had learned from Benjamin Bailey’s study and conduct something similar to experience firsthand what beneficial information can be obtained from observing various service encounters. Understanding that not every person feels the same way about how certain social interactions should be carried out is important. This enables us to realize that some interactions may come off as disrespectful, ill mannered, or†¦show more content†¦They were both white males of average height and build. Quickly after listening to the beginning of their conversation, it was clear they knew one another. Example 1: 1. Attendant: How’s it going? 2. Customer: It’s going good bro, what about you? 3. Attendant: Going good, how’s ASU? 4. Customer: Pretty good, I’m getting through it. *Light chuckle* 5. Attendant: Well I’m glad to hear it, hope you have a good night. 6. Customer: You too man. It was apparent that they had exchanged conversations maybe several times in the past and were on more personal terms, where they knew things about one another. That was the first interaction I witnessed that day, between the attendant and a customer that included a conversation that seemed more informal and casual. My second example took place in the Mexican restaurant, Los Taquitos, and the interaction I observed was between a young women and an older male. The attendant looked around 16-18 and was a Mexican American woman. The customer seemed to be in his late 60’s and was a Native American man who was in a wheelchair. They had a polite conversation and seemed to be previously acquainted. Example 2: 1. Attendant: Hey Liam, how are you today? 2. Customer: Hi Alexa, I’m doing fine. 3. Attendant: Lengua burrito? 4. Customer: Of course, and can you add four sides of pico? 5. Attendant: Mhmm, where’s your wife today? 6. Customer: Oh she had an old friendShow MoreRelatedHow Private Are You Online? What Information Do You Share About Yourself?784 Words   |  4 Pageshe topic for the qualitative study is: â€Å"How private are you online? What information do you share about yourself? The object of this research is to prove the lack of privacy when it comes to sharing information on social media. It will also cover how social media, Facebook, Instagram, Twitter, etc.; has taken over as a means of interacting in lieu of face-to face communication, telephones, and written communication. 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